Privacy Policy

Introduction

Welcome to https://exotic-car-body-repair.collision-talk.com! We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website at https://exotic-car-body-repair.collision-talk.com
All associated mobile applications and online services
User interactions through these platforms
Any communication initiated by us, such as newsletters, emails, telephone calls, or text messages (SMS)

Please note that this policy does not extend to third-party websites, applications, products, or services linked to our platform. These entities have their own privacy policies that govern the collection and use of your information, so we encourage you to review them before using such services.

Processing Activities

Our Privacy Policy guides our interactions with users in several scenarios:

Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your account details, payment information, and other necessary data to provide you with access and support.
Website Visits: Visiting our websites linked to this policy implies acceptance of our data collection practices, which may include tracking technologies, cookies, and location data.
Communication: If you choose to receive communications from us, we may use your contact details to send newsletters, promotional offers, or important service updates via email, calls, or SMS.

Personal Data Collection

We collect a range of personal information to enhance user experiences and personalize our services:

Types of Collected Data:

Account Information: This includes usernames, passwords (hashed), and account settings.
Payment Details: We securely process payment information, such as credit/debit card numbers, billing addresses, and transaction history, for seamless transactions.
Financial Records: We may store financial data related to billing, invoicing, or refunds for record-keeping purposes.
Purchase History: Details about products or services purchased from us, including quantities, dates, and order summaries.
Mobile Device Identifiers: Unique identifiers like IP addresses, device types, operating system versions, and mobile network information.
Location Data: With your consent, we may access your location to provide personalized content or services.
Feedback and Reviews: User-submitted feedback, ratings, and reviews to improve our products and services.
Social Media Profiles: Information from social media platforms when users choose to log in through these accounts for seamless integration.
Product Preferences: Details about your preferences, such as car models or repair services of interest, to tailor marketing communications.

We collect this data through various methods: user forms, account settings, checkout processes, surveys, device tracking technologies, and social media integrations. Additionally, third parties may share Personal Data with us for specific purposes, adhering to their respective privacy policies.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience and gather analytics:

Strictly Necessary Cookies: These are essential for navigating our websites and using certain features, ensuring basic functionality and security.
Preference Cookies: Used to remember user preferences, such as language settings or display options.
Analytics Cookies: Enable us to analyze user behavior on our sites, collect statistical data, and improve overall performance.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Data Retention and Deletion

We follow strict data retention policies in compliance with legal requirements:

We retain Personal Data for as long as necessary to fulfill the purposes for which it was collected, including providing services, maintaining user accounts, resolving disputes, or complying with legal obligations.
Once the purpose is fulfilled, we securely delete or anonymize the data to protect your privacy.

Security Measures

Implementing robust security measures is paramount to safeguarding your information:

We use industry-standard encryption for secure communication and data storage.
Our third-party service providers adhere to strict security protocols to ensure the protection of any shared data.
Regular security audits and updates are conducted to identify and mitigate potential risks.

Children’s Privacy

We do not intentionally collect Personal Data from children under 18 years old. If you believe we have collected such information by mistake, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights (Data Subject Rights)

Depending on your location, you may possess certain rights regarding your personal data:

Access: The right to request access to the Personal Data we hold about you.
Rectification: Requesting corrections or amendments if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Asking us to delete your data, subject to legal exceptions.
Restriction: Limiting our processing of your data under certain circumstances.
Portability: Obtaining a copy of your data in a portable format for use with another service provider.
Objection: Objecting to the processing of your data for specific purposes.
Non-Discrimination: The right to be free from discriminatory practices when exercising your data rights.

To exercise any of these rights, please contact our Data Privacy Team at [email protected]. We will respond to your request as quickly as possible and in line with applicable laws.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, ensuring transparency and user awareness.

Contact Information

For any inquiries, unsubscribe requests, data-related questions, or feedback, please contact us:

Email: [email protected]
Address: Privacy Officer, Exotic Car Body Repair, [Your Address], [City, State, ZIP]